{"id":12,"date":"2026-04-22T03:19:07","date_gmt":"2026-04-22T03:19:07","guid":{"rendered":"https:\/\/fanstemple.com\/index.php\/faq\/"},"modified":"2026-04-22T08:16:59","modified_gmt":"2026-04-22T08:16:59","slug":"faq","status":"publish","type":"page","link":"https:\/\/fanstemple.com\/index.php\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"

Frequently Asked Questions \/ Questions Fr\u00e9quentes<\/h1>\n\n

Do you sell products? \/ Vendez-vous des produits ?<\/h2>\n

No. FansTemple is a service, not a store. We help you find products on Chinese platforms and communicate with sellers \u2014 but the purchase is always between you and the supplier. We never buy, own, or resell any products.
Non. FansTemple est un service, pas une boutique. L’achat se fait toujours entre vous et le fournisseur. Nous n’achetons, ne poss\u00e9dons et ne revendons jamais aucun produit.<\/em><\/p>\n\n

How do I pay for the products? \/ Comment je paie les produits ?<\/h2>\n

You pay the supplier directly. We help you navigate the payment process. Our service fee is paid separately via bank transfer or Wise.
Vous payez le fournisseur directement. Nos frais de service sont pay\u00e9s s\u00e9par\u00e9ment par virement bancaire ou Wise.<\/em><\/p>\n\n

What does the service fee cover? \/ Que couvre le frais de service ?<\/h2>\n

Everything: product search, supplier verification, price comparison, full communication in Chinese, order tracking, delivery problem resolution, and after-sales support.
Tout : recherche de produits, v\u00e9rification des fournisseurs, comparaison des prix, communication compl\u00e8te en chinois, suivi de commande et support apr\u00e8s-vente.<\/em><\/p>\n\n

How much do you charge? \/ Combien \u00e7a co\u00fbte ?<\/h2>\n

Our fee depends on order value: \u20ac15 + 12% for orders under \u20ac100, \u20ac15 + 10% for \u20ac100\u2013\u20ac500, and \u20ac15 + 8% for orders over \u20ac500. See our Pricing page for the full table and examples.
Nos frais d\u00e9pendent de la valeur de la commande : 15 \u20ac + 12 % pour les commandes inf\u00e9rieures \u00e0 100 \u20ac, 15 \u20ac + 10 % pour 100\u2013500 \u20ac, et 15 \u20ac + 8 % au-del\u00e0 de 500 \u20ac.<\/em><\/p>\n\n

What if my package doesn’t arrive or arrives damaged? \/ Et si mon colis n’arrive pas ?<\/h2>\n

We stay with you after the purchase. If there’s any issue \u2014 delays, lost packages, wrong items, damage \u2014 we contact the seller on your behalf.
Nous restons \u00e0 vos c\u00f4t\u00e9s apr\u00e8s l’achat. En cas de probl\u00e8me, nous contactons le vendeur en votre nom.<\/em><\/p>\n\n

Which platforms can you help me buy from? \/ Sur quelles plateformes ?<\/h2>\n

Taobao, Tmall, JD.com, Pinduoduo, Douyin (TikTok China), 1688, and AliExpress.
Taobao, Tmall, JD.com, Pinduoduo, Douyin (TikTok Chine), 1688 et AliExpress.<\/em><\/p>\n\n

How do I contact you? \/ Comment vous contacter ?<\/h2>\n

The best way is via WeChat (13538025428). You can also call +86 17359289979. We typically respond within 24 hours.
Le meilleur moyen est via WeChat (13538025428). Vous pouvez aussi appeler le +86 17359289979.<\/em><\/p>\n\n

How do I pay the service fee? \/ Comment je paie le frais de service ?<\/h2>\n

Via PayPal or Wise. Exact payment details, amount, and order reference are provided upon confirmation.
Via PayPal ou Wise. Les d\u00e9tails de paiement, le montant et la r\u00e9f\u00e9rence sont communiqu\u00e9s lors de la confirmation.<\/em><\/p>\n\n

Can you help with returns or refunds? \/ Pouvez-vous m’aider pour les retours ?<\/h2>\n

Yes. We handle all after-sales communication in Chinese on your behalf \u2014 returns, exchanges, or refunds.
Oui. Nous g\u00e9rons toute la communication apr\u00e8s-vente en chinois en votre nom.<\/em><\/p>\n

Can I order with friends to get a better rate? \/ Puis-je commander avec des amis ?<\/h2>\n

Yes! If you and your friends are buying from the same platform, we can group your requests into one order. You share one service fee and benefit from a lower commission rate based on the combined order value. It’s one of the most popular ways our clients save money.
Oui ! Si vous et vos amis achetez sur la m\u00eame plateforme, nous pouvons regrouper vos demandes en une seule commande. Vous partagez un seul frais de service et b\u00e9n\u00e9ficiez d’un taux de commission r\u00e9duit bas\u00e9 sur la valeur combin\u00e9e. C’est l’une des fa\u00e7ons les plus populaires pour nos clients d’\u00e9conomiser.<\/em><\/p>\n\n\n

\n

Ready to get started? \/ Pr\u00eat \u00e0 commencer ?<\/h3>\n

Message us on WeChat and we’ll get back to you within 24 hours. Tell us what you’re looking for \u2014 we’ll handle the rest.
Contactez-nous sur WeChat et nous vous r\u00e9pondrons sous 24 heures. Dites-nous ce que vous cherchez \u2014 nous nous occupons du reste.<\/em><\/p>\n

\ud83d\udcf1 WeChat: 13538025428<\/strong>  \u00b7  \ud83d\udcde +86 17359289979<\/strong><\/p>\n<\/div>\n","protected":false},"excerpt":{"rendered":"

Frequently Asked Questions \/ Questions Fr\u00e9quentes Do you sell products? \/ Vendez-vous des produits ? No. FansTemple is a service, […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"class_list":["post-12","page","type-page","status-publish","hentry"],"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/fanstemple.com\/index.php\/wp-json\/wp\/v2\/pages\/12","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/fanstemple.com\/index.php\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/fanstemple.com\/index.php\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/fanstemple.com\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/fanstemple.com\/index.php\/wp-json\/wp\/v2\/comments?post=12"}],"version-history":[{"count":2,"href":"https:\/\/fanstemple.com\/index.php\/wp-json\/wp\/v2\/pages\/12\/revisions"}],"predecessor-version":[{"id":40,"href":"https:\/\/fanstemple.com\/index.php\/wp-json\/wp\/v2\/pages\/12\/revisions\/40"}],"wp:attachment":[{"href":"https:\/\/fanstemple.com\/index.php\/wp-json\/wp\/v2\/media?parent=12"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}