Terms of Service / Conditions Générales

1. Nature of Service / Nature du Service

FansTemple is a personal sourcing facilitation service operated by Xie Chunhua (谢春华), Sole Trader, Meizhou, Guangdong, China. FansTemple provides sourcing facilitation, supplier verification, and communication services. FansTemple does not sell, buy, own, store, or ship any products. All product transactions occur directly between the client and the third-party supplier.
FansTemple est un service personnel de facilitation de sourcing géré par Xie Chunhua (谢春华), auto-entrepreneur, Meizhou, Guangdong, Chine. FansTemple fournit des services de facilitation de sourcing, de vérification de fournisseurs et de communication. FansTemple ne vend, n’achète, ne possède, ne stocke ni n’expédie aucun produit.

2. Service Fees / Frais de Service

Clients pay a service fee of €5 + 8% of the product value. This fee is separate from any product costs or shipping fees paid to suppliers. Service fees are non-refundable once the service has been provided.
Les clients paient un frais de service de 5 € + 8 % de la valeur du produit. Les frais de service ne sont pas remboursables une fois le service fourni.

3. Client Responsibility / Responsabilité du Client

The client is responsible for all purchase decisions, product payments to suppliers, and any customs or import duties applicable in their country. FansTemple provides facilitation only and does not assume liability for product quality, delivery times, or customs procedures.
Le client est responsable de toutes les décisions d’achat et de tous les droits de douane applicables dans son pays.

4. After-Sales Assistance / Assistance Après-Vente

FansTemple will assist with after-sales communication between the client and the supplier. However, resolution depends on the supplier’s policies, and FansTemple cannot guarantee a specific outcome.
FansTemple assistera à la communication après-vente. La résolution dépend des politiques du fournisseur et FansTemple ne peut garantir un résultat spécifique.

5. No Guarantee on Products / Pas de Garantie sur les Produits

FansTemple does its best to verify suppliers and product quality, but cannot guarantee the final product, as we are not the seller. Any product issues must be resolved between the client and the supplier.
FansTemple fait de son mieux pour vérifier les fournisseurs mais ne peut garantir le produit final, car nous ne sommes pas le vendeur.

6. Payment Terms / Conditions de Paiement

Service fees are payable via PayPal or Wise. Exact payment details and order reference are provided upon confirmation. Clients must include their order ID as payment reference. Fees are due upon completion of the sourcing and facilitation work.
Les frais de service sont payables via PayPal ou Wise. Les détails de paiement et la référence de commande sont communiqués lors de la confirmation. Les clients doivent inclure leur numéro de commande comme référence.

Service Operator / Opérateur du Service

Xie Chunhua (谢春华)
Sole Trader / Auto-entrepreneur
Meizhou, Guangdong, China
WeChat: 13538025428 · Phone: +86 17359289979
Service fee payments: PayPal or Wise — details provided upon confirmation